Privacy Policy

Last Updated: June 6th, 2024 - Initial creation of the Privacy Policy

Welcome to ChumBucket Labs LLC. Your privacy is important to us because we’ve been in your shoes. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our hosting services. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

1. Information We Collect

1.1 Personal Data: We collect personal data that you voluntarily provide to us when registering for an account, such as your name and email address. While we do not collect sensitive billing information directly, we use third-party payment processors (Stripe and PayPal) to handle payment transactions. These processors may collect sensitive payment information in accordance with their privacy policies.

1.2 Usage Data: We collect information about how you interact with our services, including but not limited to IP addresses, browser type, referring/exit pages, and the dates and times of visits.

1.3 Cookies: We use cookies and similar tracking technologies to track activity on our services and store certain information. Our Cookie Settings popup informs you about essential cookies being used and allows you to opt out of non-essential, functional cookies.

2. How We Use Your Information

2.1 To Provide and Maintain Our Services: We use your information to provide and maintain our services, including managing your account and providing customer support.

2.2 To Improve Our Services: We analyze usage data to improve the functionality and quality of our services, as well as inform us on how to best market our services to the public.

2.3 To Communicate With You: We use your contact information to send you updates, service notifications, and promotional materials.

2.4 Analytics: We use Google Analytics 4 and Google Tag Manager to generate traffic analysis and insights. These tools help us understand how users interact with our services, improve their experience, and improve how we market our services.

3. Data Sharing and Disclosure

3.1 Third-Party Service Providers: We may share your information with third-party service providers that perform services on our behalf, such as payment processing, data analysis, and marketing (non-sensitive data only).

3.2 Payment Processors: We use Stripe and PayPal to process payments. We do not retain any sensitive payment information. All such information is handled directly by these payment processors in accordance with their privacy policies.

3.3 Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

4. Your Data Protection Rights

4.1 Access and Portability: You have the right to request copies of your personal data, and you can do so at any time within your account settings page. You also have the right to request that we transfer the data that we have collected to another organization under certain conditions.

4.2 Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

4.3 Erasure: You have the right to request that we erase your personal data, and you can do so at any time within your account settings page.

4.4 Restriction of Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.

4.5 Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.

4.6 Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw your consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.

5. Exercising Your Rights

To exercise any of your rights, please contact us at [email protected]. We will process your request within 5 business days.

6. Data Retention

We retain your personal data only for as long as necessary to provide you with our services and for legitimate and essential business purposes, such as maintaining the performance of our services, making data-driven business decisions about new features and offerings, complying with our legal obligations, and resolving disputes.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security. A notification of an unauthorized breach of data security will be released following our data loss prevention plan and in accordance with the law.

8. International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that a child under 16 has provided us with personal data, we will take steps to delete such information.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our services and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

ChumBucket Labs LLC

Email: [email protected]